FREQUENTLY ASKED QUESTIONS

1. How high is the inflatable?The jumping castles are approximately 4m high. If height is a problem please contact us.
2. What surface can the jumping castle go on? Grass, dirt, concrete, paving, asphalt etc… Please confirm at time of booking.
3. Can the jumping castle be erected on a slope? Yes as long as the slope is not too severe so the castle is stable.
4. Can the inflatable be in contact with walls or trees?  No the jumping castle can suffer abrasion damage if it is in direct contact with branches or walls.  When we deliver the jumping castle we will place it so as to avoid contact with these damaging surfaces.
5. How does the inflatable stay blown up? The jumping castle is not a sealed unit. It is therefore continually filled with air which comes from an electric blower. The blower is connected to your power supply by a sealed, heavy duty extension cord supplied by us.  The extension cord also has a safety switch connected to it.
6. How much access space is needed to get an inflatable in? Approx. 1 metre for most jumping castles, please ensure that water heaters or Air conditioning units are not blocking the access. If there are STEPS you must inform us prior to the day as additional charges may apply if we need extra staff to deliver.
7. How long does it take to set up? Around 10 - 15 minutes, depending on the site.
8. Is the set up time included in the hire time? No.  For example - if your booking starts at 1pm, we will have the jumping castle set up ready before that time. We do ask that you provide clear access to the driveway of your home.
9. How many children can use the inflatable at the one time? Generally 8– 10 children are a safe number however we ask you to monitor the numbers to avoid the older kids and younger kids from being injured.
10. What happens if it rains on the day? We will contact you on the day to discuss the weather. Our jumping castles do have a cover however it will not prevent the rain from entering the castle. It is most effective with keeping the castle cool in summer.
11. Do I have to pay a deposit for a Backyard jumping castle hire? Only if the booking is greater than $300 we will generally ask for a deposit. Payment is to be made on delivery of the jumping castle.
12. How about if I want to cancel? We do not charge a cancellation fee as long as you cancel 48 hours prior to the day.
13. How is payment made and when? Payment can be made by direct deposit prior to the day into our bank account or by CASH to our driver on delivery.
14. How long can I have the castle for? Usually a 4 hour or 7 hour hire. If you would like to have the castle for more or less hours please let us know and we will provide a quote.
15. Do you have insurance? We comply with all the safety regulations and have $10,000,000 Public Liability Insurance and can provide copy of our Certificate.
16. What happens if we damage the inflatable? If the damage is considered by us to be malicious then you will be liable to pay for all repairs and transport costs associated with having the jumping castle repaired.
17. What else should I be aware of? Please keep streamers, poppers, silly string etc away from the jumping castle as they stain the vinyl!! Face Paint also stains the vinyl so please make sure all the children’s faces are completely dry prior to them jumping and periodically wipe the castle for any face painting the comes in contact with the castle.